Refund Policy

1. General Refund Policy

Refund eligibility depends on the cancellation date, booking type, supplier policies, and the applicable terms communicated at the time of booking. All refund requests are subject to verification and approval by goSelective Travels.

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2. Eligible Refunds

Refunds may be considered in the following situations:

• Eligible cancellations as per our Cancellation Policy.
• Duplicate or excess payments made by mistake.
• Cancellation of a trip by goSelective Travels (subject to applicable deductions, if any).
• Payment errors verified by our accounts team.
• Other situations where a refund is approved by goSelective Travels.

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3. Non-Refundable Payments

Unless specifically stated otherwise in writing, the following are generally non-refundable:

• Booking or registration amount.
• Government permits and entry fees.
• Visa charges.
• Travel insurance premiums.
• Convenience fees and payment gateway charges.
• Taxes and third-party service charges where non-recoverable.
• Promotional or discounted bookings marked as non-refundable.

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4. Refund Processing Time

Once a refund has been approved, it is generally processed within 7–14 business days. The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

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5. Refund Method

Refunds will normally be credited to the original payment method used for the booking. If this is not possible, an alternative method may be used after successful verification.

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6. Deductions

Approved refunds may be subject to deductions including, but not limited to:

• Cancellation charges.
• Payment gateway fees.
• Bank transaction charges.
• Non-refundable hotel or transport costs.
• Permit and government fees.
• Operational and administrative expenses where applicable.

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7. Third-Party Services

Flights, train tickets, hotels, transport providers, activity operators, and other third-party services are governed by their own refund policies. Any amount that is non-refundable to goSelective Travels by such providers cannot be refunded to the traveler.

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8. Company Cancellation

If goSelective Travels cancels a trip due to operational reasons, insufficient participation, or circumstances within our control, eligible travelers may receive:

• A full or partial refund, as applicable.
• A travel credit for future bookings.
• An option to transfer the booking to another departure.

The available options will depend on the nature of the cancellation and any non-recoverable third-party expenses already incurred.

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9. Force Majeure

Refunds may not be available for cancellations or disruptions caused by events beyond our reasonable control, including natural disasters, landslides, floods, heavy snowfall, pandemics, government restrictions, war, civil unrest, transportation disruptions, or other force majeure events.

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10. Chargebacks

Customers are requested to contact goSelective Travels before initiating any chargeback or payment dispute. Fraudulent or unjustified chargebacks may result in suspension of services and appropriate legal action where permitted by law.

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11. Refund Requests

Refund requests should include sufficient booking details for verification, including the booking reference, traveler name, contact information, and the reason for the request.

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12. Policy Changes

goSelective Travels reserves the right to modify or update this Refund Policy at any time. The latest version published on our website will apply to future bookings unless otherwise stated.

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13. Contact Us

For refund-related queries or assistance, please contact our customer support team.

goSelective Travels
Email: info@goselectivetravels.com
Phone: +91 95611 14866
Nagpur, Maharashtra, India